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General The following terms and conditions apply to all transactions on our www.simplycraft.co.uk website. Simply Craft is a company run and operated by Erica Evans. Prices All prices shown on the Website are in £ sterling (GBP). All payments, which will include all taxes, delivery, shipping and handling fees, must be made by via Paypal and only cards accepted by Paypal can make payments. All prices are as stated on the Website but Simply Craft reserves the right at any time to revise the price of goods without notice. Delivery Charges Delivery Prices are £2.95 under £50 order. Free for over £50 order. Currencies accepted We can only accept payment in £ sterling (GBP). All currencies will be converted to GBP (£ Sterling) and you will be liable for any exchange rate charges made by your card provider Availability All goods are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. Simply Craft will contact you to arrange this via email the next working day. Payment details & security All payments to Simply Craft are handled securely by PayPal. Paypal by MasterCard, Visa, Visa Delta, Switch, JCB, Eurocard and Solo (and any other card agreed by them from time to time). Payment will be debited from your card or account before the dispatch of the goods you have purchased. Upon processing a transaction, Paypal will issue you with an electronic transaction receipt that will be sent to the email address you provide. We do not hold your credit or debit card details as all card data is processed securely by PayPal. Lost or damaged goods In the case of non-delivery please wait 7 days from the date of your order in case it has been delayed, and then contact us via email. In case of goods received damaged or faulty please retain the goods and contact us within 10 days of receipt, whereupon we will arrange for the damaged or faulty goods to be exchanged or we will provide a refund of the cost of the goods to the card the goods were purchased on. Returns & refunds If you are not completely happy with your purchase, simply return the unused goods to us in their original condition within 14 days of receipt. We will issue a refund (which will not include the costs of delivery) on receipt of unused goods. Refunds will only be made to the credit or debit card on which the purchase was made. Please include the receipt and fill out the 'Returns' form sent with your order. Send this to us at the address given on the delivery note. Contact us via email if you do not have a 'Returns' form. The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. Protecting your privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service. We will not email you in the future unless you have expressly given us your consent. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, and your email address. As we have already stated we do not collect or hold any credit /debit card information from you. We will never collect sensitive information about you without your explicit consent and only if it is in your interests. We will use all reasonable endeavours to ensure that the information we hold about you is accurate and up to date. If you wish, you can check the information that we hold about you at any time by emailing us and asking for details. If you find any inaccuracies we will either delete the information or correct it as required. Availability of website We will use all reasonable endeavours to ensure that this Website does not have any problems and that the goods displayed are available. However, we cannot guarantee the availability of the Website or that any goods on the Website are in stock or available. Intellectual property rights The rights in the designs and the content of this Website are owned by Erica Evans. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission. All trademarks, product names, designs and logos featured on our products are the property of their respective owners. Right to alter terms and conditions We reserve the right to alter these terms and conditions without notice from time to time. |
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